Ross and Hazel join elite of the hotel trade

By: Emma Haines
Email: ehaines@c-dm.co.uk
Tel: 01208 74461

The owners of a Looe hotel, voted one of the 10 best in Britain, said the rating “was the icing on the cake” after three successful years.

Ross Lewin and Hazel Billington at Trelaske Hotel and Restaurant said they were delighted to hear of their business had been voted 10th out of the top 25 hotels in the UK by tourists in a poll organised by travel company TripAdvisor.

The pair had a nice surprise when they returned from holiday on Wednesday to find the news among their emails.

Ross said: “We also got a text from a friend who read about it in a national newspaper."

Glory

“It has been a remarkable journey since we arrived and this is just the icing on the cake. It is a great start to 2010.”

Ross and Hazel bought the hotel in June 2007 and have spent years bringing the property back to glory.

After both working as managers in hotels in Southampton, the couple decided to relocate to Cornwall to try their hand at being hoteliers.

Ross said: “We were making money for others so we thought we’d try and make a bit for ourselves."

“When bought the hotel it had been on the market for six years, so it needed modernising and updating, gradually as we have gone along we achieved it.”

With experience of how to run a hotel, Ross and Hazel slipped quickly into an hotelier’s routine. But it didn’t mean a lack of hard work. Ross said: “Running the hotel involves things we already knew, Hazel came from a marketing background and I was involved in retail.

“We have three members of part-time staff here who help with the bedrooms so it really is a full-time job."

“I’ve become someone who didn’t know which end of the screwdriver to use, to doing most of the maintenance jobs and I’m continuing to learn."

“This job is 15 hours a day, seven days a week and involves a lot of hard work but recognition like this makes it worthwhile.”

In the two-and-a-half years since Ross and Hazel have run Trelaske, they have gained a three-star AA rating and an AA rosette for restaurant quality.

Ross is confident about the 2010 season, as they have enjoyed several successes during the economic slowdown.



 
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